Domestic Policies 

APPOINTMENT and DEPOSIT POLICY:

All appointments require a $50 deposit to secure your appointment which will be made via PayPal and must be due within 24 hours after booking. 

Please complete a request form for services under our service tab and allow 24-48 hours for a response based on your inquiry. Please complete all required information to ensure your booking is accurate and complete.

Appointments are scheduled on a first come first serve basis. We have limited working hours and often have several people inquiring about the same appointment slot. 

Your appointment is not confirmed until your deposit is paid.  

Deposits will be applied to your balance once services are rendered.  

Once your appointment is booked, a confirmation will be sent to you via email with a date and time that both parties agreed on along with services that will be provided in full detail. You will receive confirmation reminder text or phone call the before your appointment. 

Final payment is due at the completion of services, if payment is not made at that time you will be charge a fee of $10.00 per hour on top of the total amount due. 

SERVICE POLICY:

Once services are complete please do a full walk through of your home to ensure your satisfaction. You have up to 24 hours to contact us about any unsatisfied areas in your home. 

CANCELLATION POLICY

ALL DEPOSITS ARE NONREFUNDABLE! Deposits may be transferred ONE TIME per appointment with a 48 hour notice. We require cancellations to be communicated to us 48 hours (2 full working days) in advance to avoid charges. If there is any cancellations communication less than 48 hours will be charged $25 

If you cancel your appointment more than once, you are required to pay in FULL when you reschedule.

We also allow 48 hour notices to change services or add any additional services. After the 48 hour window, we can not change or add any additional services. 

SAFETY POLICY:

The owner of the home must be home during the time of service. (Initial Cleaning). 

The safety of our Divas is extremely important. To decrease the risk of injury to our Divas we are unable to move heavy objects such as; refrigerators, stoves, washers, dryers or flip mattresses. We will try to reach all visible places either by hand or a tool that can extend.

For our protection and yours, if you have firearms, we ask that all they be stored and locked away.

WE WILL NOT CLEAN ANY ROOMS IN WHICH A FIREARM IS VISIBLY PRESENT

DAMAGES:

Accidents do happen…If we are responsible for any damages to your home or items, we will make every attempt to repair or replace for the item that was damaged.

As stated above Shay and the Domestic Divas LLC can provide you a copy of our insurance policy to ensure that you are in good hands. If you have any items in your home that is already damaged, please be sure to notify us so that we can make note of it.

 

KEY CONTROL/HOME ACCESS:

Most of our clients provide us with a key or keypad code to their home, once a strong rapport is built between Shay and the Domestic Divas and the home owner. Please rest assured we take the utmost care in protecting both your key and your home. 

If no one is home during your scheduled appointment, you may leave a door unlocked or place a spare in a secured place. In this case, Shay and the Domestic Divas cannot guarantee that we are they only ones who will have access to your home that day. We will reach to you via phone/text/or email once we arrive to your home and when we depart from your home 

All keys are immediately returned upon termination of services. 

TRAVEL FEE

Services requested in the Delaware area requires an additional fee of $30.00 for travel.

Services requested in the South Jersey area requires an additional fee of $25.00 for travel

 

PET POLICY

Please let us know if there are any pets in the home… it may possible we may ask if they can be placed in an area that we are not working in.. There is an additional $25 fee for any pet hair removal. 

 

PEST POLICY

To ensure our safety please let us know if you have any problems with pest or any insect infestation. This problem may prevent us cleaning your home. We will not clean until the problem has been rectified. 

CLEANING SUPPLIES:

We bring our own supplies and tools because we have tested our products to make sure they provide quality results. If you would like us to use your cleaning products, please let us when booking your appointment.

 

PHOTOS:

Before and after photos is a marketing tool that we use to show case our work to target audience and potential customers. We will ask verbally before doing so, We will leave it to your discretion if you want to accept or decline the request.  If you accept, You WILL NOT be tagged on any of our social media pages (Instagram or Facebook)

Thank you for choosing Shay and the Domestic Divas LLC and we appreciate you taking the time out to read through everything. Please feel free to email me if you have any further questions about services. We hope to hear from you soon, HAVE A SPOTLESS DAY!!.